Frequently Asked Questions

Please review our terms and policies here.

How and when do we pay?

For all It Girl and A-Lister packages and non-customized downloadable content, immediately full payment will be requested via PayPal. For all Media Darling packages, Household Name add-ons, or any other customized purchases, 50 percent deposit will be requested via PayPal. The final 50 percent payment will be due prior to receiving final files. At that time, an invoice will be emailed to be paid via PayPal within the week. Venmo also is accepted. No cash or checks will be accepted unless previous arrangements are made.

How will I receive my materials?

Downloadables and templates will be delivered immediately via email and can be downloaded for personal use only. Customized documents also will be sent via email or by Dropbox, if necessary. Any resale of these materials is strictly prohibited.

Do you do any collaborations or services for free?

Hearsay does not have a set policy around who we will or will not collaborate or perform pro-bono services for. If you are interested in partnering with us on a project that is mutually-beneficial to all parties involved, please get in touch. 

Do you offer media outreach as part of any of your packages?

Media outreach is not offered as a part of any of Hearsay’s packages; however, we do perform media outreach on behalf of our clients on a case-by-case basis. If you are interested in having Hearsay perform media outreach on your behalf, please get in touch.

I purchased a package and now want to upgrade. How does that work?

If you purchased a package from Hearsay and would like to upgrade to a different Hearsay package, we will honor your original payment for up to one year’s time. This means that if you purchased an It Girl package in September 2017 and decide in January 2018 you would like to upgrade to the Media Darling package, we will only charge you for the difference between the two packages. However, if you purchase the It Girl package in September 2017 and wish to upgrade in September 2018, you will be charged the full Media Darling package amount.

Are you hiring? I'd love to be a part of the Hearsay team!

We are always looking for awesome talent to add to our team. Send your resume to so we can keep your information on file. Looking for an internship? Please email the address above with the subject line of Internship Request to be considered.

I'd love to contribute to the Hearsay blog! How can I write for you?

We love including new voices and ideas on The Notebook section of our site. If you have a great idea for a piece, please email us at with your writing samples and article pitch.

Where is the Hearsay team based?

Our team is based out of San Diego, California, and Dallas, Texas. If you see us around town, feel free say hello!

I'm not a small business owner or an entrepreneur yet, are your packages still for me?

Absolutely! If you have an entrepreneurial spirit, passion to achieve your dreams, a brand idea burning bright inside you, and are looking to further the career of your dreams, our packages are perfect for you.

What is your privacy policy?

You can find our full privacy policy here.